Our Commitment to Responsible Gaming

At Sky Exchange, we are committed to promoting responsible gaming and encouraging a safe, balanced, and enjoyable user experience. Gaming should always be viewed as a form of entertainment and not as a way to earn income or recover financial losses. We encourage all users to play responsibly, remain in control of their spending, and seek assistance if gaming begins to negatively affect their personal or financial well-being.

1. Age Restriction

Access to the platform is intended only for individuals who meet the minimum legal age requirement in their jurisdiction.

• Users must be 18 years of age or older, or the minimum legal age required by applicable law.
• Identity verification may be requested before certain account features become available.
• Government-issued identification, such as a PAN Card, Aadhaar Card, Passport, or Driving Licence, may be requested where applicable to verify eligibility.
• Accounts found to belong to underage users may be suspended or closed.

2. Managing Your Gaming Activity

We encourage users to maintain control over their gaming activity by setting personal limits and monitoring their spending.

Users are encouraged to:

• Set personal deposit budgets.
• Decide in advance how much they are willing to spend.
• Avoid increasing stakes to recover previous losses.
• Take regular breaks during gaming sessions.
• Stop playing once personal limits have been reached.

Maintaining healthy gaming habits can help ensure that gaming remains an enjoyable recreational activity.

3. Session Awareness

Long gaming sessions can sometimes lead to poor decision-making.

We recommend that users:

• Monitor the amount of time spent gaming.
• Take regular breaks away from the platform.
• Balance gaming with work, family, education, and other daily responsibilities.
• End gaming sessions when they are no longer enjoyable.

4. Self-Exclusion and Cooling-Off

If you believe gaming is becoming difficult to control, taking a temporary break or requesting account restrictions may help.

Depending on available account options, users may be able to request:

• Temporary account suspension.
• Cooling-off periods.
• Deposit restrictions.
• Longer-term self-exclusion.

During any approved restriction period, access to account features may be limited in accordance with platform policies.

5. Support and Guidance

If you are concerned about your gaming habits or those of someone close to you, consider seeking guidance from professional responsible gaming organizations available in your region.

Our customer support team is also available to answer general questions about account settings and responsible gaming resources.

6. Recognizing Signs of Problem Gaming

Gaming may be becoming problematic if you:

• Spend more money than you intended.
• Chase previous losses.
• Borrow money to continue playing.
• Hide your gaming activity from family or friends.
• Experience stress, anxiety, or financial difficulties related to gaming.
• Neglect work, studies, or personal responsibilities because of gaming.

If you recognize any of these signs, consider taking a break and seeking professional support.

7. Responsible Gaming Tips

To help keep gaming enjoyable, we recommend the following:

• Treat gaming as entertainment rather than a source of income.
• Never wager money you cannot afford to lose.
• Set personal spending and time limits before you begin.
• Avoid making decisions while emotional, stressed, or under the influence of alcohol or drugs.
• Take regular breaks during long sessions.
• Learn the rules of any game before participating.
• Keep track of your gaming activity and spending.

8. Legal Compliance

Users are responsible for ensuring that their participation complies with the laws and regulations applicable in their jurisdiction.

Sky Exchange reserves the right to request identity verification, restrict accounts where appropriate, and implement measures intended to help maintain a safe and responsible gaming environment.

9. Contact Us

If you have questions about this Responsible Gaming Policy or require assistance with your account, please contact our customer support team through the communication channels provided on our website.

If you believe that gaming is becoming harmful, we encourage you to seek support from a qualified responsible gaming organization or healthcare professional in your region.

18+ Only: This platform is intended for eligible adults only. Gaming involves financial risk. Please play responsibly and only where participation is lawful.