1. Privacy Policy

At Sky Exchange, we value your privacy and are committed to protecting your personal information. We collect only the information necessary to create and manage your account, including your name, email address, mobile number, and payment-related details where applicable. Your information is protected using industry-standard security measures to help safeguard it against unauthorized access, loss, or misuse. We do not sell or share your personal data with third parties except when required by applicable law, legal process, or trusted service providers supporting our operations. Users may request access to, correction of, or deletion of their personal information by contacting our support team, subject to applicable legal requirements.

2. Terms & Conditions

By registering and using Sky Exchange, you agree to comply with these Terms & Conditions and all applicable laws in your jurisdiction. Users must be at least 18 years of age or the minimum legal age required where they reside. Registration information must be accurate and kept up to date. Users are responsible for maintaining the confidentiality of their login credentials and all activity carried out through their accounts. Any fraudulent activity, account misuse, creation of multiple unauthorized accounts, or violation of platform policies may result in temporary suspension or permanent termination of the account. Users are responsible for ensuring their participation complies with local laws.

3. Responsible Gaming Policy

Sky Exchange encourages responsible gaming and believes gaming should always remain a form of entertainment rather than a source of income. Users are encouraged to set personal deposit limits, spending limits, and session reminders where available, and to take regular breaks from gameplay. If gaming is negatively affecting your personal, financial, or emotional well-being, consider taking a cooling-off period or requesting self-exclusion. Additional guidance and support may be available through responsible gaming organizations such as BeGambleAware and similar services available in your region.

4. Refund & Cancellation Policy

Users should carefully review all transaction details before confirming payments. Refund requests may be considered only in exceptional circumstances, including duplicate payments, failed transactions, or verified technical processing errors. Withdrawal requests may be subject to identity verification and security checks before processing. Processing times can vary depending on the selected payment method and verification status. Once a transaction or activity has been successfully confirmed, cancellation may not be possible.

5. KYC & Verification Policy

To help protect users and maintain platform security, identity verification may be required before certain account features become available. Users may be asked to provide valid government-issued identification, such as a PAN card, Aadhaar card, Passport, Driving Licence, or other acceptable documents where permitted. Verification helps reduce fraud, protect user accounts, and support compliance with applicable legal and regulatory requirements.

6. AML & Fair Play Policy

Sky Exchange maintains measures intended to help prevent fraud, financial crime, and other prohibited activities. The platform may monitor account activity and transactions to identify suspicious behavior, identity misuse, collusion, or other activities that threaten platform integrity. Accounts involved in fraudulent or unlawful conduct may be restricted, suspended, or reviewed in accordance with applicable legal obligations.

7. Cookie Policy

Our website uses cookies and similar technologies to improve website performance, enhance your browsing experience, remember user preferences, and better understand how visitors interact with our services. Cookies also help us improve website functionality and security. Users may manage or disable cookies through their browser settings; however, doing so may affect certain features of the website.

8. Disclaimer Policy

Sky Exchange provides access to online gaming-related services intended for eligible adult users. Participation may involve financial risk, and outcomes are not guaranteed. Users should participate responsibly and only where such activities are lawful in their jurisdiction. The platform does not guarantee winnings, profits, or financial returns. By using this website, users acknowledge that they understand the associated risks and accept responsibility for their own decisions and actions.