Grievance Redressal Policy – Sky Exchange India

At Sky Exchange India, we value our users and are committed to resolving their concerns quickly and fairly.

1. Raising a Complaint

If you face any issues related to:

• Account access or login problems
• Deposit, withdrawal, or payment delays
• Bonus or promotional disputes
• Technical errors on the platform
• Misuse of personal data

You can raise a complaint through:

• Email Support: support@skyexchange.in
• Live Chat (24/7): Available on the website

2. Response Timeline

• All complaints are acknowledged within 24 hours.
• Resolution is usually provided within 7 working days (depending on complexity).
• For sensitive issues like payments or KYC, the process may take up to 15 working days.

3. Grievance Officer

As per Indian IT Rules 2021, a Grievance Officer has been appointed:

• Name: [Your Appointed Officer Name]
• Email: grievance@skyexchange.in
• Address: [Business Address in India]

The Grievance Officer is responsible for ensuring fair handling of user complaints.

4. Escalation

If you are not satisfied with the initial response, you may escalate your concern to the Grievance Officer directly.

5. User Responsibility

While raising a grievance, users must provide:

• Registered email ID or phone number
• Description of the issue with screenshots (if possible)
• Transaction ID or reference number (for payment-related issues)