Grievance Redressal Policy – Sky Exchange India

At Sky Exchange India, we value our users and are committed to resolving their concerns quickly and fairly.

1. Raising a Complaint

  • If you face any issues related to:
  • Account access or login problems
  • Deposit, withdrawal, or payment delays
  • Bonus or promotional disputes
  • Technical errors on the platform
  • Misuse of personal data
  • You can raise a complaint through:

2. Response Timeline

  • All complaints are acknowledged within 24 hours.
  • Resolution is usually provided within 7 working days (depending on complexity).
  • For sensitive issues like payments or KYC, the process may take up to 15 working days.

3. Grievance Officer esponsible Gaming Policy

  • As per Indian IT Rules 2021, a Grievance Officer has been appointed:
  • The Grievance Officer is responsible for ensuring fair handling of user complaints.

4. Escalation

  • If you are not satisfied with the initial response, you may escalate your concern to the Grievance Officer directly.

5. User Responsibility

  • While raising a grievance, users must provide:
  • Registered email ID or phone number
  • Description of the issue with screenshots (if possible)
  • Transaction ID or reference number (for payment-related issues)