Legal & Compliance Package

1. Privacy Policy

  • Purpose: Data protection, Google trust signal.
  • Collect only essential info: Name, Email, Phone, Payment Details.
  • Secure storage with encryption protocols.
  • Users can request deletion/modification of personal data.
  • Data is never shared with third parties without consent except as required by law.
  • Cookies are used for site improvement and user experience.

2. Terms & Conditions

  • Purpose: Rules & legal agreement.
  • Users must be 18+ and comply with local laws.
  • Account registration requires accurate info; one account per user.
  • Users responsible for their login credentials.
  • Deposits & withdrawals via authorized payment methods only.
  • Bonuses and promotions subject to terms & wagering requirements.
  • Misuse, fraud, or illegal activity may result in account suspension/termination.
  • Governed by Indian law; disputes handled under Indian courts.

3. Responsible Gaming Policy

  • Purpose: User safety + Google trust signal.
  • Only 18+ users; KYC verification mandatory.
  • Deposit & loss limits, session reminders, and self-exclusion tools available.
  • Support and advice via BeGambleAware.org.
  • Encourage safe play: demo ID, focus on familiar games, set personal limits, use bonuses wisely.

4. Disclaimer Policy

  • Purpose: Risk disclosure + SEO + legal coverage.
  • Gaming involves financial risk and may be addictive.
  • Users must be 18+ and comply with state laws.
  • Sky Exchange does not guarantee profits.
  • Agreement to Terms & Privacy Policy is mandatory.

5. Refund & Cancellation Policy

  • Purpose: Financial transparency + trust.
  • Deposits and bets are final once placed.
  • Refunds only for technical errors, duplicate payments, or failed transactions.
  • Withdrawals processed within 24 hours, subject to verification.
  • Cancellations not allowed once bets confirmed.

6. KYC & Verification Policy

  • Purpose: Legal compliance + fraud prevention.
  • Identity verification via PAN, Aadhaar, Passport, or Driving License.
  • Ensures only eligible 18+ users access platform.
  • Helps prevent fraud, money laundering, and account misuse.

7. AML & Fair Play Policy

  • Purpose: Prevent illegal activity + compliance.
  • Strictly prohibit fraud, money laundering, collusion.
  • Transactions monitored; suspicious activity may lead to account suspension or reporting to authorities.
  • Ensure fair play and trust.

8. Cookie Policy

  • Purpose: Google-friendly, tracking transparency.
  • Cookies used to enhance browsing experience, personalize offers, and analyze traffic.
  • Users can manage or disable cookies via browser settings.

9. Affiliate Disclosure

  • Purpose: Transparency + Google trust signal.
  • Some links may be affiliate links.
  • Commission earned does not affect user cost.
  • Recommendations are unbiased and based on safe & reliable services.

10. Grievance Redressal Policy

  • Purpose: Customer support + Indian IT Rule compliance.
  • Complaints can be raised via Email, WhatsApp, or Live Chat.
  • Response within 24 hours, resolution usually in 7 working days.
  • Grievance Officer appointed as per Indian IT Rules.
  • Users must provide account info, transaction ID, and screenshots if needed.